The terms ‘We/Us/Our/eBikeGo shall refer to Think eBikeGo Private Limited, having our registered office at eBikeGo, #267, 100 Feet Rd, East Mohan Nagar, Amritsar, Punjab 143001 (“eBikeGo”) and the terms ‘You/Your/Yourself’ shall refer to the Users/Members under the Member Agreement and any other users accessing or seeking to use the Platform (as defined below).
You hereby provide your unconditional and irrevocable consent to EBikeGo for the purposes prescribed herein under, including but not limited concerning provisions of Section 43A, Section 72 and Section 72A of the Information Technology Act, 2000.
EBikeGo is committed to ensuring that your privacy is protected to all possible, reasonable and commercial extent, as your privacy on the Internet is of the utmost importance to us.
Collection of Information
To render the Services through the Platform, we may collect your Information from various channels, including, but not limited to, voluntary submission of information from your end in furtherance of the access or usage of the Services, through requests initiated by you through the Services and communications.
The minimum age for a user to be registered for the Services is the age of contractual consent under applicable law or 16 years, whichever is lower. Our Services, in particular, are not directed at or meant for persons under the age of 16. We do not knowingly collect any information from any person under the age of 16. If you are below the age of 16, please discontinue the use of the Services and contact us at [email protected] If you are aware of a user under the age of 16 using our Services, please contact us at [email protected]
Types of Information collected by the Us (“Information”)
Personally, Identifiable Information (PII)
PII, as used in information security and privacy laws, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
We may collect and retain certain PII including without limitation your name, age, gender, photograph, telephone number, mailing address, including but not limited to permanent and current residential addresses, email address, financial information, history of your transactions with us (booking and payment history), etc. We also seek specific additional information such as your driving license and additional address cum identity proofs, as prescribed and required under the Member Agreement. These PII are essential for rendering our services to you.
We may also collect specific PII from you when you access our Services through our Platform. For example, you may be asked to enter information about yourself, such as your age, gender, address, identify proof, photograph, etc. and similar personal details. We may also use this information to customize our Services based on such information as provided by you.
We also collect the following PII:
Driver and Vehicle Information: As a member of the Platform, you authorize us to access your driving record, the vehicle travelled history report of Your ride/trip from all applicable entities and authorities. Moreover, you authorize all public authorities and similar parties to release information to us regarding your driving record and vehicle travel history, and also share similar information with such public authorities and similar parties.
Any information exchanged by you with the Company in the form of written communication, responses to emails, feedback provided, participation in discussions, etc. are handled with confidentiality and will be available for the exclusive use of the Company.
You have the right to request to discontinue our use of your PII. To withdraw your consent to our collection and processing of your information in future, you may do so by closing your account/ withdrawing your membership from the Platform.
We also collect the following information when you are using our Services through the Platform:
Vehicle Use Data: The vehicle(s) rented by you in pursuance of our Services contains hardware that gathers and transmits information about the use of the vehicle.
Location Tracking: To prevent theft, and to allow us to locate you in case of emergency, accident, lock-out, etc., We track the location of your vehicle. Your location information will be confined to our Services and we endeavour not to make your location or movements public unless it is required under personal, medical and legal (recovery and insurance) exigencies. As part of our Services, the location of your vehicle may be released to insurance companies, the police, courts, tribunals or similar law enforcement agencies, in the course of an investigation and/or accident claim, and to assist in emergencies.
Non-Personal Information (NPI)
If we do combine NPI with PII, then the combined information will be treated as PII for as long as it remains combined.
We use various technologies to collect NPI including without limitation:
A web beacon or other technologies: We often use web beacon in conjunction with cookies, to enhance our Services on some pages of the Platform. A non-identifiable notice of a visitor’s visit to a page on the Platform is generated and recorded. Such notice may be processed by us or by our suppliers. To disable some of these features, you may disable cookies in your web browser’s settings. Web beacon and other technologies will still detect visits to these pages, but the notices they generate are disregarded and cannot be associated with other non-identifiable cookie information.
We may also collect other non-specific information to provide you better access to the Services each time such as preferences and interests and other non-personal details names shared via the Platform, any application form or email or any other medium. We may also store and publish such information to assist us in making the Platform better and easier to use.
Information Usage and Sharing
Please note that the Company does not trade or sell your PII in any manner.
We may share Your PII with third parties only in the following limited circumstances:
To protect and recover our assets viz. rented vehicles/ outstanding dues in furtherance of our Services;
To protect ourselves against third-party claims;
We reserve the right to transfer any/all personal information we have about you if we sell or transfer all or a portion of our business or assets;
We partner with third-party entities to provide you with additional services related to our business, such as ride-sharing, referral programmes or parking benefits. When you purchase, register, or otherwise express interest in a product or service offered by a third party through the Platform or sponsored on our Platform, you consent to our sharing your PII with those parties. Your participation in rewards programs, discount offers, contests, or other programs that involve third parties, impliedly authorizes us to share your PII with those parties. A third party’s use of your information is bound by contracts and agreements between us and the third party. We only share information reasonably needed to provide additional services/ benefits. By sharing this information with us, you agree that we are not liable or responsible for the actions or inactions of third parties; and
We may disclose/ share information to those third parties who support our business, such as providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements, providing customer support and business support services, facilitating payments, or conducting research and surveys, and such information will be used for the limited purposes of such services received by us.
We may share NPI with interested third parties to help them understand the usage patterns and analyses for certain Services. Any NPI and data and analyses arising therefrom may be shared by the Company to its existing and potential partners, advertisers, investors, and others.
Links to/ from Third-Party Websites
This Platform may contain links to third-party websites, products, and services. Information collected by third parties, which may include without limitation information such as location data or contact details, is governed by the privacy practices undertaken by such third parties. We encourage you to learn about the privacy practices of those third parties. We expressly assert that we cannot be responsible for these practices.
We may have a presence on social networking websites including but not limited to LinkedIn, Facebook, Twitter, YouTube and blogs which are promotional and business initiatives to attract, engage and connect to a larger group of people. The domain links contained therein may either direct you to our Platform or request your participation by way of feedback, suggestions, etc. We, in this regard, fully disclaims any liability(ies) or claim(s), which may arise by use/misuse of your feedback, suggestions, views, etc. on any of the aforementioned networking websites or blogs, by any third party whether or not known to us.
Information Security & Retention
We take precautions including without limitation administrative, technical and physical measures to safeguard your personal information against loss, misuse or theft, as well as against destruction, alteration, disclosure and unauthorized access.
For this purpose, we adopt internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems, where we store your PII, provided that your right to claim damages shall be limited to the right to claim only statutory damages under the Information Technology Act, 2000, and You hereby waive and release us from any claim of damages under contract or under tort. Specifically, while we will ensure our best efforts to protect your Information in line with commercially reasonable efforts and general industry standards; however, we do not represent, warrant, or guarantee that your Information will be protected against unauthorized access, loss, misuse, or alterations beyond our reasonable control of the Company, and we do not accept any liability for the security of the Information submitted to Us or for your or any third parties’ misuse of your Information.
When you use our services or post on the Platform, some of the PII you share is visible to other users and can be read, collected, or used by them. You are responsible for such PII you choose to submit in these instances. For example, if you list your name and email address on the Platform, that information is public. Further, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
We may share your information with third parties for the purposes mentioned in Section 5 under a confidentiality arrangement in connection with our Services, which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the purposes defined under the respective confidentiality arrangements. However, we shall not be held responsible for any breach of security or for any actions of any third parties that receive your PII. We shall not be held liable for any loss or injury caused to you as a result of you providing your PII to a third party (including any third-party websites, even if links to such third-party websites are provided on the Platform).
Notwithstanding anything contained in this Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your PII, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below):
A “Force Majeure Event” shall mean any event that is beyond Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond our reasonable commercial control), power or electricity failure or unavailability of adequate power or electricity.
While we will endeavour to take all reasonable and appropriate steps to keep secure any PII which we hold about you and prevent unauthorized access, you acknowledge that the internet or computer networks are not fully secure and that we cannot provide any absolute assurance regarding the security of your PII. Please exercise reasonable caution when determining what information, you disclose via the Platform.
You understand and agree that we may continue to store your information after you cease use of the Services or disable your use of, access to, or otherwise of the Services or the Platform. Please note that the Company shall not use, share or/ and disclose your PII with its affiliates, vendors, third parties etc. after you cease use of the Services or disable your use of, access to, or otherwise of the Services or the Platform unless required by law to do so. NPI will be retained indefinitely, and we may, however, continue to use, share and/ or disclose your NPI in furtherance of our Policies.
You acknowledge and agree that we reserve the right to remove or edit content, refuse service, terminate accounts, or cancel plans or orders at our sole discretion.
Payment Related Details
We use cash for receiving payments, we also use Razor pay for processing online payments. We do not store your credit card details or debit card details or your internet banking details on our servers. The payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing your payments. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction and is not saved thereafter.
The payment gateway adopted by us adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements will help ensure the secure handling of payment data information by the Platform.
Payment gateways and other payment transaction processors will have their privacy policies in respect to the information you are required to provide to them and we are required to provide to them for your payment-related transactions, and as such, those details will be governed by their privacy policies.
The Grievance Officer can be contacted via email between 10 am to 5 pm from Monday to Friday except on public holidays.
EBikeGo is incorporated in, and based out of India, and is duty-bound to abide by Indian laws. We may not have complied with some privacy laws of other countries and further represent to be unaware of such other legal requirements.
Questions and Contact Information